Using this website
This website is run by Connah’s Quay Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website aren’t fully accessible:
- the navigation menu does not display properly at 90% and 67% zoom levels in some browsers on a desktop computer
- most PDF documents aren’t fully accessible to screen reader software
- sometimes you can’t always tell where you are when using keyboard navigation
- Some HTML needs to be improved
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.
We’ll consider your request and get back to you in 10 working days.
If you can’t view the map on our ‘contact us’ page, please get in touch for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us online or over the phone.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Connah’s Quay Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with PDFs and other documents
Many of our PDFs don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.
Some of our PDFs and Microsoft Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Issues with images, video and audio
Live video streams don’t have captions. We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How we tested this website
This website was last checked on 6/3/2021. The check was carried out by Original Sumner Online Content on the following pages:
These pages were checked as they have a mix of content such as; images, an online form and a google map.
You can read the accessibility check in full.
What we’re doing to improve accessibility
We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.
We have fixed the issue with the navigation menu.
This statement was prepared on 10/2/2020. It was last updated on 6/3/2021.